Product prices are included in the product description of each product. VAT is included in our prices. Tax specification is shown in the shopping basket and order confirmation.
In our e-shop orders are paid by web payment or credit card. Both ways to pay are secured, safe and fast.
Delivery charge in Finland is EUR 8 and it is automatically added to the total value of the order. If the order value is at least EUR 100 Euros, we do not charge for the delivery (postal home delivery 12 Euros, and if total is at least 150 Euros, also free of charge).
Delivery charge in EU (outside Finland) is EUR 28 and outside EU area EUR 38. The charge is automatically added to the total value of the order when choosing the country where the delivery will take place.
We ship the products as a postal packet as soon as possible, most often already in 1-3 days after having received the order. Small deliveries will be shipped as letters. If you have given us your Finnish mobile number, Itella Oyj (Finnish Post) will send you an SMS message when your package is arrived to your local post office (in Finland) and can be picked up. If we do not have your mobile number, you will receive an advice of arrival in normal post. International carriers will act according to their own procedures.
If any of the products you ordered is run out in our warehouse, we will contact you.
You have the right to return or change any of our standard products in 14 days' time. Do return the product by post economy. The product you want to return must be unused and unaltered. When you return any products, remember to attach a note that tells your contact information, bank account number for getting back the sum you paid, and preferably the reason for returning the product(s) (this is not compulsory). If you wish to change a product to another one, please give detailed information on that.
If your order included products with custom embroidery (so called tailored products), those products cannot be replaced or returned.
If the product you received is faulty, you can of course make a claim of the product and send the faulty product to us by economy post. In the same time, please inform whether you want to return the product and get your money back or need a replacement for the product. In order to be able to return your money we ask you to give your IBAN bank account number. In any case, please email us about the reclamation before sending the goods.