Delivery and payment terms

Products and pricing

Product prices are included in the product description of each product. VAT is included in our prices. Tax specification is shown in the shopping basket and order confirmation.
 

Ways to pay

In our e-shop orders are paid by web payment or credit card. Both ways to pay are secured, safe and fast.

Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

American Express card holders: please choose "PayPal" to carry on with your payment.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

 

After successful payment process, the order is transferred to our dispatch department for shipping.
 

 

Delivery charge in Finland

Delivery charge in Finland is EUR 6 and it is automatically added to the total value of the order. If the order value is at least EUR 100 Euros, we do not charge for the delivery.

 

Delivery charge outside Finland

Delivery charge in EU (outside Finland) is EUR 18 and outside EU area EUR 35. The charge is automatically added to the total value of the order when choosing the country where the delivery will take place.
 

Delivery

We ship the products as a postal packet as soon as possible, most often already in 1-3 days after having received the order. Small deliveries will be shipped as letters. If you have given us your Finnish mobile number, Itella Oyj (Finnish Post) will send you an SMS message when your package is arrived to your local post office (in Finland) and can be picked up. If we do not have your mobile number, you will receive an advice of arrival in normal post. International carriers will act according to their own procedures.

If any of the products you ordered is run out in our warehouse, we will contact you.

 

Returns

All standard products have a full 14-day return policy. The product can be returned free of charge as a customer return. The product to be returned must be unused and unchanged. When you return your products, be sure to include a message in your package that explains your contact information (name, address and phone number) and the reason for your return (not mandatory information).

Products ordered with custom embroidery (so-called tailored products) cannot be replaced or returned.

If the delivered product is damaged, you may make a claim and return the product to us. Please let us know if you are returning the product and want the money back or if you wish us to send the corresponding product to replace the damaged one.

Returns in Finland
You can get Posti Helposti-code by visiting www.posti.fi/private/returnparcel. Enter your package ID to code field and follow the return instructions. If you have any questions, please contact our custom service.

Internationals returns
Please contact our customer service for instructions.